Your NYU NetID and associated password function as the gateway to a variety of services across the University, including NYUHome, your NYU Email, and NYU Classes. All NYU faculty and staff members, as well as students enrolled in degree or diploma programs, are provided with an NYU NetID (Network IDentification). Your NetID is a combination of your initials and a few numbers, e.g., aqe123, and is usually printed on the back of your NYUCard. It is different from your University ID, which is also printed on your NYUCard, but is a longer string of numbers and starts with an "N".

​Once activated, your NetID provides access to authorized NYU online services and applications via desktop computers, laptops, and mobile devices, including end user devices such as laptops. Your NetID is also used to create your default NYU Email address(e.g., aqe123@nyu.edu).
CONNECTING a mac computer
1. Click the WiFi icon at the top right of your screen.
2. From the list of available networks that appears, select nyu.
3. For Username (or Account Name) and Password, enter your NYU NetID and associated password.
​4. Click Join or OK.
CONNECTING an iphone or ipad
​1. Go to the Settings menu and select Wi-Fi.
2. In the list of available networks that appears, select nyu.
3. For Username and Password, enter your NYU NetID and associated password.
​4. Click Join.
​CONNECTING a windows computer
1. Click the Connections icon in the lower right portion of the screen.
2. In the list of available networks, select nyu.
3. Check the box next to Connect automatically.
4. Click Connect.
​5. For Username and Password, enter your NYU NetID and associated password.
CONNECTING an android device
1. Go to the Settings menu and select Wi-Fi.
2. In the list of available networks, select nyu.
3. Enter the following information: • EAP method: PEAP • Phase 2 authentication: MSCHAPV2
4. For Identity and Password, enter your NYU NetID and associated password.
​5. Click Connect.
CONNECTING your game console, tv, or other media device
Step 1. Register your device
1. Connect your device to a ResNet jack using an Ethernet cable. Using your device browser, go to computer.registration. nyu.edu. If connecting wirelessly, or if your device does not have a browser, go to computer.registration.nyu.edu on a computer or smartphone.
2. Login with your NetID and password.
3. Read and accept the terms of the User Agreement by clicking I AGREE.
4. On the following screen, click Register Some Other Device.
5. Find the MAC address of your device, enter it, then click Register. Follow this link if you are unsure of what your MAC address is.

Step 2. Connect your registered device to the Internet
1. If you are using the wired ResNet network, plug your device into the ResNet jack via Ethernet cable.
2. If you are connecting wirelessly, select nyu-media in your device’s list of available wireless networks, then enter the shared password that was provided to you by your Resident Assistant (Connect*nyuhousing2019).
Connecting to the 'nyuguest' network
"nyuguest" is a wireless network made available for NYU guests and visitors who do not have an NYU NetID and thus cannot connect to the regular NYURoam "nyu" SSID. If you are an NYU community member, you should always connect to that network instead of requesting guest access. "nyuguest" is designed for short-term visitors or events. Sponsors should obtain affiliate NetIDs for longer-term guests and contractors.
​
Instructions for faculty and staff who will be hosting guests

Full-time NYU faculty or administrator who will be hosting a guest or group of guests who will need wireless Internet access can request a guest ID/password from your locally designated departmental or school representative. (These representatives change too frequently to list here; please speak with your area's administrative staff for current details.)
If there is no departmental contact for your area, full-time NYU faculty and administrators can request "nyuguest" access for their guests by contacting the IT Service Desk.

Instructions for guests to connect to the nyuguest network

​If you are a guest at NYU and have been provided an "nyuguest" ID and password, following the below instructions to connect.
  1. On your device or laptop, in the list of available wireless networks, select nyuguest; no encryption or authentication is required at this point.
  2. Open a web browser and go to any web page. The browser will be automatically redirected to the nyuguest login page.
  3. Log in with provided guest ID and password. (NYU NetIDs and passwords will not work for this service.)
Note: If you are a guest and have not been provided with login credentials, please ask the NYU faculty or administrator that is sponsoring your visit to follow the instructions in the above section. In addition, nyuguest IDs and credentials only work for a short period of time. If the ones you are given expire during your visit, ask your sponsor to obtain a new one by following the instructions in the above section.
​The NYURoam 'nyu' network is the primary wireless network at NYU. Follow the instructions below to configure your device to connect to NYURoam. If you plan to access NYURoam immediately after configuring your connection, make sure you are in an NYURoam-enabled location
CONFIGURING A WINDOWS vista COMPUTER TO CONNECT TO THE 'NYU' NETWORK

1. Click Start > Control Panel > Network & Internet > Connect to a Network, or right-click on the wireless icon in your system tray and select Connect to a Network.
2. Select Set up a connection or network.
3. Select Manually connect to a wireless network. If you are asked to choose a wireless adapter, select Wireless Network Connection, then click Next.
4. Enter the following information:
      -Network name: nyu
      -Security type: WPA2-Enterprise
      -Encryption type: AES
      -Security Key/Passphrase: leave blank.
      -Enable the Connect even if the network is not broadcasting option.
5. Click Next, then click Change Connection Settings.
6. Uncheck Connect to a more preferred network if available. Check Start this connection automatically.
7. Select the Security Tab. Next to 'Protected EAP (PEAP),' click Settings.
8. A new window titled "Protected EAP properties" will open. Enable the option to Validate server certificate.
9. Under "Trusted Root Certification Authorities," check Class 3 Public Primary Certification Authority and any Verisgn Certificate authorities on the list.
10. Under "Select Authentication Method," select Secured Password (EPA_MSCHAP v2).
11. Click Configure.
12. Uncheck Automatically use my Windows logon name password (and domain if any).
13. Click OK to close each of the open windows.
14. A balloon will appear near the system tray that reads "Additional information is required to connect to nyu." Click the balloon and you will be prompted for your NetID and password. If the option appears, leave Logon domain blank.
15. If this is the first time you've logged onto NYURoam using this particular computer, another balloon will appear near your system tray saying "Additional information is required to connect to nyu." Click that balloon, then click OK to accept the certificate in the Validate Server Certificate window. After a few moments, you will be connected to the "nyu" wireless network.

Note: If you complete the above steps but are unable to connect, repeat all of the steps, but in step 4 type nyu-legacy as the Network name instead of nyu.
CONFIGURING A windows 8 computer TO CONNECT TO THE 'NYU' NETWORK
​
  1. Open the Charms bar by pressing Windows + C on your keyboard. Alternatively, if you have a mouse, move the cursor to the upper right corner of the screen until the Charms bar appears along the right edge of the screen. If you have a touch-enabled device, swipe from the right edge of the screen to bring up the Charms bar.
  2. Select Settings > Control Panel > Network and Internet > Network and Sharing Center.
  3. Select Set up a new connection or network.
  4. In the window that appears, select Manually connect to a wireless network, then select Next.
  5. Enter the following information:
    • Network name: nyu 
      (Note: for devices that only support 2.4GHZ connections you will need to type nyu-legacy as the Network name instead.)
    • Security type: WPA2-Enterprise
    • Encryption type: AES
    • Security Key/Passphrase: leave this blank
    • Check the boxes next to Start this connection automatically and Connect even if the network is not broadcasting.
  6. Select Next.
  7. A "successfully added nyu" message will appear. Select Change Connection Settings.
  8. In the window that appears, uncheck Connect to a more preferred network if available. Check Connect automatically when this network is in range and Connect even if the network is not broadcasting its name.
  9. Select the Security tab.
  10. Next to "Microsoft Protected EAP (PEAP)," select Settings. The "Protected EAP Properties" window will appear:
    1. Check Verify the server's identity by validating the certificate.
    2. Under "Trusted Root Certification Authorities," check Class 3 Public Primary Certification Authority.
    3. Under "Select Authentication Method," ensure that Secured Password (EAP-MSCHAP v2) is selected from the drop-down menu.
    4. Select the Configure button. In the window that opens, uncheck Automatically use my Windows logon name password (and domain if any). Select OK.
    5. Check Enable Fast Reconnect.
  11. Select OK to close each of the open windows.
  12. Select the wireless connection icon in the system tray at the lower right. Select the nyu (or nyu-legacy) network from the list, then select Connect.
  13. In the window that appears, enter your NYU NetID and password, then select OK.
  14. You will be connected to the NYURoam wireless network shortly.Note: If the screen continues to say "Connecting..." for an extended period, verify that an additional message window has not appeared in the background stating that Windows cannot verify the server’s identity. If this window appears, select Connect.
Configuring an ios device to connect to the 'nyu' network
​
  1. On your iOS device's home screen, tap Settings.
  2. Tap Wi-Fi, then tap the slider next to Wi-Fi to switch Wi-Fi On, if it is not already. On mode will display in green, and underneath, a list of joinable networks will appear under Choose a Network.
  3. Select nyu. 
    Note: If nyu is not on the list, select nyu-legacy. If neither appear, follow the below instructions to manually add a network.
  4. Next to Username, enter your NYU NetID.  Next to Password, use your NetID password (the one you use to access NYUHome).
  5. Tap Join.
  6. You may be asked to accept a security certificate. If you are presented with this screen, click Accept.
If you need to manually add a network for any reason, follow these steps:
  1. Under Choose a network, select Other.
  2. For the Name field, type nyu (case sensitive).
  3. Next to Security, tap the bar and choose WPA2 Enterprise.
  4. Next to Username, enter your NYU NetID.  Next to Password, use your NYUHome password.
  5. Tap Join.
  6. You may be asked to accept a security certificate. If you are presented with this screen, click Accept.
  7. Once a connection is made, your device will remember and automatically connect to NYURoam's 'nyu' wireless network when available.
If you complete all seven steps but are unable to connect, repeat all of the steps, but in step 2 type nyu-legacy as the Name instead of nyu.
Configuring a windows 7 computer to connect to the 'nyu' network
​
  1. Click Start > Control Panel > Network and Internet, then select View Network Status and Task. 
    (Note: If View Network Status and Task isn't available, either your WiFi adapter is disabled, or you do not have one installed. Check your device manufacturer's support documentation for instructions on how to activate or check for a WiFi adapter.)
  2. Select Set up a New Connection or Network. If you are asked "How do you want to add a network?," select Manually connect to a wireless network. Enter the following information:
    • Network name: nyu 
      (Or, if using a less-common 2.4GHz device, enter nyu-legacy instead. Not sure? Follow these instructions to determine which network name to use, then return to this page.)
    • Security type: WPA2-Enterprise
    • Encryption type: AES
    • Security Key/Passphrase: Leave blank
    • Check the boxes next to Start this connection automatically and Connect even if the network is not broadcasting.
  3. Click Change Connection Settings. Uncheck Connect to a more preferred network if available. Check Connect automatically when this network is in range and Connect even if the network is not broadcasting its name.
  4. Select the Security tab. Next to "Microsoft Protected EAP (PEAP)," click Settings. A new window titled "Protected EAP properties" will open. Enable the option to Validate server certificate.
  5. Under "Trusted Root Certification Authorities," check Class 3 Public Primary Certification Authority and/or AddTrust External CA Root.
  6. Under "Select Authentication Method," select Secured Password (EAP-MSCHAP v2).
  7. Click the Configure button. In the alert box that opens, uncheck Automatically use my Windows logon name password (and domain if any).
  8. Click OK to close each of the open windows. A balloon will appear near the system tray that reads "Additional information is required to connect to nyu." Click the balloon and you will be prompted for your NetID and Password. If it is present, leave Logon domain blank.
  9. If this is the first time you've logged onto NYURoam using this computer, another balloon will appear saying "Additional information is required to connect to nyu." Click that balloon, then click OK to accept the certificate in the "Validate Server Certificate" window. You will then be connected to NYURoam.
Configuring a google chromebook to connect to the 'nyu' network
  1. Click the network icon  in the lower right corner of your screen.
  2. Select your network status from the menu that appears.
  3. Make sure WiFi usage is enabled, which will allow your Chromebook to detect nearby networks. In the menu that appears, click . If you see that means WiFi is already enabled.
  4. Select nyu (or, if you don't see nyu, select nyu-legacy) from the list of detected networks that automatically show up in the menu. (If you are not currently in an NYURoam-enabled location, select Join other... in the lower left corner, then proceed to the next step. Information for this network will be saved so you can easily connect to NYURoam in the future.)
  5. In the Join WiFi Network window that opens, enter and/or confirm these settings: 
    • SSID: nyu (This entry is case sensitive; be sure to enter nyu in lowercase.)
      (Note: for devices that only support 2.4GHZ connections you will need to type nyu-legacy as the SSID instead.)
    • EAP method: PEAP
    • Phase 2 authentication: MSCHAPv2
    • Server CA Certificate: Default
    • User certificate: None installed
    • Identity: Enter Your NetID
    • Password: Enter Your NetID password
Configuring a mac to connect to the 'nyu' network
​
  1. Click the AirPort icon, located at the top right corner of your screen. In the pull-down menu that opens, make sure AirPort is turned On. Next, select Join Other Network...
  2. In the window that opens:
    1. In the Network Name field, enter nyu. (This entry is case sensitive; be sure to enter nyu in lowercase.)
    2. From the Security drop-down menu, select WPA2 Enterprise. If WPA2 Enterprise does not appear, select WPA/WPA2 Enterprise.
    3. Enter your NetID and password in the User Name and Password fields.
    4. If you are asked to do so, set 802.1x Configuration to Automatic. If there is no option to set this, then it is being done automatically.
    5. Click the checkbox next to "Remember this network."
    6. Click Join to authenticate.
  3. If this is your first time connecting to NYURoam, a Verify Certificate window will appear. Click the checkbox next to "Always trust these certificates," then click Continue.
  4. After a few moments, you will be connected to the NYURoam wireless network.
Troubleshooting tips
Configuring an android device to connect to the 'nyu' network
Note: Connecting to NYURoam requires a wireless device that supports 802.1x authentication (WPA2 Enterprise); those that do not will not be able to connect to NYURoam.
  1. Tap Menu, then Settings, then select Wireless & networks. Make sure the box next to Wi-Fi is checked.
  2. Tap Wi-Fi Settings, and scroll to the bottom of the list of available networks. Tap Add Wi-Fi Network, then enter the following:
    • Network SSID: nyu (all lowercase)
    • Security: select 802.1x Enterprise
    • EAP Method: select PEAP
    • Phase 2 Authentication: select MSCHAPV2
    • Identity: enter your NYU NetID
    • Anonymous Identity: leave this field blank
    • Wireless Password: enter your NetID password
    • If asked for a domain to connect, enter nyu.edu
  3. Tap Save. Your device will cache your NetID and password. You will not need to enter them again until you change your NetID password. If this is your first time connecting, or if it is near the beginning of a new calendar year, you may be prompted to accept a new security certificate. If this happens, tap Accept.
Note: If you complete the above steps but are unable to connect, repeat all of the steps, but in step 2 type nyu-legacy as the Network SSID instead of nyu.
Configuring an windows10 device to connect to the 'nyu' network
​
  1. Click or press the Start button, then select Settings.
  2. Click Network & Internet, then select WiFi Settings.
  3. If you are currently at a location where NYURoam is available, skip this step:
    1. Click Advanced Configuration.
    2. Scroll down and click Network and Sharing Center.
    3. Click Setup a new connection or network.
    4. In the window that appears, select Manually connect to a wireless network, then select Next.
    5. Enter the following information:
      • Network name: nyu
      • Security type: WPA2-Enterprise
      • Encryption type: AES
      • Security Key/Passphrase: leave this blank
      • Check the boxes next to Start this connection automatically and Connect even if the network is not broadcasting.
    6. Select Next.
    7. A "successfully added nyu" message will appear. Select Change Connection Settings.
    8. In the window that appears, uncheck Connect to a more preferred network if available. Check Connect automatically when this network is in range and Connect even if the network is not broadcasting its name.
    9. Select the Security tab.
    10. Next to "Microsoft Protected EAP (PEAP)," select Settings. In the "Protected EAP Properties" window that opens:
      1. Check Verify the server's identity by validating the certificate.
      2. Under "Trusted Root Certification Authorities," check Class 3 Public Primary Certification Authority.
      3. Under "Select Authentication Method," ensure that Secured Password (EAP-MSCHAP v2) is selected from the drop-down menu.
      4. Select the Configure button. In the window that opens, uncheck Automatically use my Windows logon name password (and domain if any). Select OK.
      5. Check Enable Fast Reconnect.
    11. Select OK to close each of the open windows.
  4. When at an NYURoam-enable location, select nyu from the list of wireless networks.
  5. Check the box to Connect automatically then click Connect.
  6. Enter your NYU NetID in the "Username" field, and your NYU password in the "Password" field, then click OK.
  7. Click "Show Certificate Details" and review that the connection server is rad.nyu.edu, and click OK to dismiss the dialog. Then click Connect.
  8. If you experience difficulty connecting, return to step 3.j.ii above and select AddTrust External CA Root in the "Trusted Root Certification Authorities" window.
​Configuring an Ubuntu device to connect to the 'nyu' network
  1. Click the Network icon at the upper right corner of your Desktop screen and select nyu. (If you do not see nyu, select nyu-legacy.)
  2. Configure the "Wireless Network Authentication Required" screen as follows:
    • Wireless security: WPA & WPA2 Enterprise
    • Authentication: Protected EAP (PEAP)
    • Anonymous identity: Blank
    • CA certificate: None
    • PEAP version: Automatic
    • Inner authentication: MSCHAPv2
    • Username: Your NetID
    • Password: Your NetID password
  3. Click Connect.
  4. You will receive a notification stating "No Certificate Authority certificate chosen." It continues to say that not using a Certificate Authority (CA) certificate can result in connections to insecure, rogue wireless networks and asks if you would you like to choose a Certificate Authority certificate. Click Ignore and you will be successfully connected to NYURoam.
If you need to manually add the network for any reason, follow these steps
  1. Click the Network icon in the upper right corner of your Desktop screen and select Edit Connections.
  2. Create a connection name of your choosing and select the Wireless tab.
  3. For SSID enter nyu 
    (Note: devices that only support 2.4GHZ connections will need to enter nyu-legacy as the SSID instead.)
  4. Next, select the IPv4 Settings tab and from the Method drop-down menu, select Automatic (DHCP).
  5. Select the Wireless Security tab and enter the following information:
    • Security: WPA & WPA2 Enterprise
    • Anonymous identity: Leave blank
    • CA certificate: (None)
    • PEAP version:  Automatic
    • Inner authentication: MSCHAPv2
    • For Username and Password, enter your NetID and Password.
  6. Click Save and, if you are in an NYURoam wireless-enabled location, you will be connected to the wireless network.
Troubleshooting connection or reception problems
  1. Confirm that you have followed the correct steps to configure NYURoam wireless access for your device.
  2. Make sure you are in an official NYU location; NYURoam wireless access is not supported outside of these locations (e.g., in parks or streets). See this article for a list of locations.
  3. Check to make sure that Wi-Fi/wireless is turned on for your laptop or device.
  4. Move your computer/device a few feet in any direction. Move away from large metal or masonry obstructions (shelves, walls, etc.).
  5. Confirm that your computer or device's clock is displaying the correct time and time zone; if not, update them to the correct time and time zone.
  6. Make sure that you are logging in with a current NetID and password. An old password may be saved on your computer/device if you changed it recently. Note: If you just reset your NetID/NYUHome password, you may have to wait up to two hours before you can log into NYURoam wireless.
  7. Test your account to see if your account is working properly by logging into NYUHome with your NetID and password. If not, check the NYU Start Page to see if your password has expired and if so, reset it. Note: You may have to wait up to four hours after resetting your password before you can log into NYURoam wireless.
  8. When in doubt, restart or reset:
    1. If you can not connect to NYURoam, but you think you have configured your device correctly, simply turn wifi off and then on and/or restart your computer or device to see if it solves the problem.

    2. If you are experience speed or connectivity issues when using an Apple device to connect to NYURoam wireless, it may be connecting to an inappropriate wireless network or having adverse affects from a recent OS upgrade. Ensure that your Apple device is configured to only use the 'nyu' network and not 'nyu-legacy,' 'eduroam,' or an NYU guest network. 

      NYU IT recommends that you erase ALL information regarding all wireless network configurations (both NYU and non-NYU) from your device and start fresh with just the 'nyu' network. To do so on an iOS device, open Settings on your device then select General > Reset> Reset Network Settings, then follow these instructions to configure your iOS device to connect to 'nyu'.

      In general, NYU IT strongly recommends that you wait to install major software updates on your Apple equipment until a month or so after the release date unless it relates to a security vulnerability. This will allow Apple to address any problems introduced with the new code release.
If none of the above steps resolve the issue, or you need assistance with any of them, contact the IT Service Desk, open 24x7.
Advanced troubleshootingIf you feel comfortable with more advanced technical troubleshooting, you may wish to try the following:
  1. Update your WLAN (wireless card) drivers.
  2. If using Microsoft Windows, flush the DNS cache. To do so, select Start then Run, type cmd- in the command prompt, then type ipconfig /flushdns. When complete, try reconnecting to NYURoam.
  3. If you have firewall, antivirus, or P2P (peer to peer) software enabled, or are using a non-Windows wireless connection applications (e.g., Intel proset wireless): Disable this/these applications and try connecting again. If you are able to connect, one of those software applications is likely causing the issue. If your anti-virus program appears to be the root of the issue, consider uninstalling it and switching to the NYU-licensed version of Symantec Endpoint Protection available through the NYUHome Ask IT Software channel. If not, be sure to immediately re-enable any anti-virus software you temporarily disabled.
Need further assistance? The NYU IT Service Desk is available 24 x 7 x 365 to answer questions about connecting to ResNet and NYURoam wireless as well as any other question you might have about NYU IT Services. Email AskIT@nyu.edu or call 212-998-3333. You can also drop by in person at 10 Astor Place, 4th floor. See nyu.edu/it/servicedesk for hours.

Contact us:

Let us know how we can help!

RC Hours

Every day:
​10am - 10pm

Telephone

212-995-53104

Email

Rubin.ResourceCenter@nyu.edu

​How are we doing? Follow this link to the Accessibility Feedback Form and let us know!